Guest Services Supervisor at Snake River Sporting Club

Snake River Sporting Club; Jackson (WY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Employee housing based on availability

Staff discounts on hotel services

Access to club amenities and activity

Job summary

Snake River Sporting Club is seeking a Guest Services Supervisor to oversee front desk and concierge operations, ensuring seamless check-in to checkout and highest guest satisfaction. The role partners with Noble House for a luxury hotel opening on site, and collaborates with Sylvan Lodge teams to deliver exceptional hospitality experiences.

The ideal candidate will lead guest interactions, manage daily operations, mentor staff, and maintain confidentiality of resort data while upholding service

Qualifications

• Essential: Efficient computer skills, effective communication skills, organized with an ability to multi-task, and possesses an understating of business and sales principles applicable to the hospitality industry.

Responsibilities

• Guest Interaction
• Operational Management
• Front Desk Operations
• Concierge Services
• Team Support
• Guest Relations
• Administrative Tasks
• Quality Assurance
• Collaboration
• Health and Safety Compliance
• Flexibility

Skills

Efficient computer skills

Effective communication

Organized / multitask

Job description

Description

POSITION SUMMARY: As a Guest Services Supervisor at Snake River Sporting Club, you will be an integral part of the Guest and Team Member experience, ensuring the seamless operation of front desk and concierge services from check-in to checkout at the highest standard of guest satisfaction and service excellence.

WE ARE: Snake River Sporting Club is a luxurious retreat that combines the beauty of nature with high-end amenities and activities. The property includes a private golf club, residences, and homes in a vacation rental pool. Covering nearly 1,000 acres, Snake River Sporting Club includes a world class golf course designed by Tom Weiskopf ranked second in the state, an equestrian center, first-rate fishing, and a working ranch, offering a unique combination of amenities and experiences.

In partnership with Snake River Sporting Club, Noble House is also excited to announce a new full-service luxury hotel opening on property, The Sylvan Lodge. Located in the heart of the community, The Sylvan Lodge will feature hotel rooms and condos with unparalleled access to the outdoors, stunning views from a rooftop patio, a 10,000-square-foot in-building wellness center and spa, and all of the services and amenities one would expect from a luxury resort. The Sylvan Lodge offers all the natural beauty of the area while remaining a tranquil retreat, just a stone's throw from Jackson Hole. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

WORK ENVIRONMENT: Snake River Sporting Club, Campus-wide.

The job involves working in close proximity with: Sylvan Lodge Guests, Homeowners, Club Members, and SRSC Managers/Supervisors.

Requirements

QUALIFICATIONS: Essential: Efficient computer skills, effective communication skills, organized with an ability to multi-task, and possesses an understating of business and sales principles applicable to the hospitality industry.

Ability to:

• Perform job functions with attention to detail, speed, and accuracy
• Prioritize and organize
• Be a clear thinker, remain calm, and resolve problems using rational judgment
• Lead and mentor new and veteran team members
• Understand guest expectations and needs
• Work cohesively with co-workers as part of a team
• Communicate effectively with clients, guests, homeowners, and members
• Maintain confidentiality of privileged and pertinent resort data and information

DUTIES AND RESPONSIBILITIES:

• Guest Interaction
• Operational Management
• Front Desk Operations
• Concierge Services
• Team Support
• Guest Relations
• Administrative Tasks
• Quality Assurance
• Collaboration
• Health and Safety Compliance
• Flexibility

BENEFITS:

• Health and retirement benefits
• Employee Housing based on availability
• Staff discounts on hotel services
• Access to club amenities and activities such as golf, tennis, racquetball, horse riding, hiking trails, fishing, cross-country/nordic skiing, heli skiing and more
• Discounted ski pass to: JHMR, Snow King, and Targhee
• F&B/Retail discounts
• Nationwide discounts for travel, events, cruises, ski resorts, shows, sports, concerts, amusement/theme parks etc through Working Advantage
• Access to employee discounts to all of our sister properties through Noble House

EEO STATEMENT FOR NOBLE HOUSE Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.