Concierge (Teton Mountain Lodge)

Hotel Terra Jackson Hole; Jackson (WY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Benefits

401(k)

Flexible Schedules

Fitness Center Access

Bus Pass

Employee Shift Meal

Spa/Bar/Restaurant Discounts

Discounts on Noble House Hotels &R

Ski Pass Discounts

Onsite ski storage

Ski-in, Ski-out access

Job summary

Hotel Terra Jackson Hole, nestled at the base of Jackson Hole Mountain Resort, seeks a Concierge who delivers exceptional guest experiences. You will guide visitors with reservations, ideas on area attractions, dining, shopping, and winter activities.

Knowledge of local events and a friendly, professional manner are essential. We value reliability, flexibility, and strong English communication, plus proficiency with common office software.

Qualifications

• Must have demonstrated concierge experience or customer service background.
• Knowledge of local events, attractions, and community resources is essential.
• Excellent verbal and written communication and ability to multi-task.
• Proficiency in English and strong computer skills are required.

Responsibilities

• Assist guests with reservations and vacation planning.
• Provide accurate, insightful recommendations on area attractions, dining, and activities.
• Maintain a calm, professional demeanor while delivering exceptional hospitality.

Skills

Customer service

Communication

Time management

Reliability

Flexibility

Education

High school diploma or equivalent

Tools

Excel

Word

Email

Job description

Description

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited seasonal and year-round team!

The Job

As a Concierge, you will be responsible for assuring the highest caliber of guest experience for all guests. The Concierge must have information on community events, area attractions, entertainment, shops, restaurants, travel and local businesses. The Concierge must have the ability to assist all guests in making reservations and giving correct, insightful, unique vacation advice. You will assist our Guests with class and style as they plan their dream stay.

The Offer*

In return we offer our new Concierge:

• Competitive Medical Benefits Package and 401(k)
• Competitive Wages and Flexible Schedules
• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
• Discounts on Noble House Hotels & Resorts Room Rates
• Discounts on Ski Passes
• Shared Transferable Ski Pass
• Onsite Ski-in, Ski-out, and Ski Storage

*Rules and restrictions apply to all employee benefits and perks

Requirements

To be successful as our new Concierge you:

• Are eager to learn and take pride in your work.
• Are reliable, have a flexible mind-set and like to smile.
• Seek to work in a beautiful hotel where you constantly meet new people.
• Proven experience as concierge; experience in customer service or relevant role preferred.
• Extensive knowledge of local businesses, area attractions, and community events.
• Excellent verbal and written communication skills.
• Ability to multi-task and time management.
• Ability to maintain a calm, unhurried demeanor.
• Proficiency in English.
• Strong computer skills. Must have knowledge of Excel, Word, and E-mail usage.
• High school graduate or equivalent.

Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

Live and work in a beautiful place with endless opportunities for world class recreation.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.