Luxury Resort Guest Services Supervisor & Concierge Lead

Snake River Sporting Club; Jackson (WY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Employee housing based on availability

Staff discounts on hotel services

Access to club amenities and activity

Job summary

Snake River Sporting Club is seeking a Guest Services Supervisor to oversee front desk and concierge operations, ensuring seamless check-in to checkout and highest guest satisfaction. The role partners with Noble House for a luxury hotel opening on site, and collaborates with Sylvan Lodge teams to deliver exceptional hospitality experiences.

The ideal candidate will lead guest interactions, manage daily operations, mentor staff, and maintain confidentiality of resort data while upholding service

Qualifications

• Essential: Efficient computer skills, effective communication skills, organized with an ability to multi-task, and possesses an understating of business and sales principles applicable to the hospitality industry.

Responsibilities

• Guest Interaction
• Operational Management
• Front Desk Operations
• Concierge Services
• Team Support
• Guest Relations
• Administrative Tasks
• Quality Assurance
• Collaboration
• Health and Safety Compliance
• Flexibility

Skills

Efficient computer skills

Effective communication

Organized / multitask

Job description

Snake River Sporting Club is seeking a Guest Services Supervisor to oversee front desk and concierge operations, ensuring seamless check-in to checkout and highest guest satisfaction. The role partners with Noble House for a luxury hotel opening on site, and collaborates with Sylvan Lodge teams to deliver exceptional hospitality experiences.

The ideal candidate will lead guest interactions, manage daily operations, mentor staff, and maintain confidentiality of resort data while upholding service