24/7 Guest Services Supervisor

Aramark; Brookhaven (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Aramark is seeking a Guest Services Supervisor in Brookhaven, GA to oversee 24/7 guest services operations at the conference center. You will coordinate registration, transportation, and front desk/concierge functions to deliver world-class service.

The role requires leadership, strong PC skills, and excellent communication. You will train staff, manage schedules, and ensure a seamless guest experience across departments, with a focus on safety and operational efficiency.

Qualifications

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
• A strong knowledge of personal computers is essential.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor.
• Must be able to read, write, and clearly speak English

Responsibilities

• Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
• Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
• Check in and check out functions
• Ensures proper execution of Lobby Ambassador Program.
• Guest orientation of the local area and the conference center facilities
• Proper telephone service technique and PBX operation
• Handling of guest mail, messages and special deliveries
• Coordinating reservations for guest transportation
• Full understanding and utilization of the property management system
• Familiarization with night audit function
• Assisting all guests in any way possible including following up on guest concerns in a timely manner.
• Maintaining a limited supply of sundries and restocks as necessary.
• Issuing and monitoring safe deposit boxes
• Opening and closing of support staff cashier banks.
• Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
• Communicate closely with all departments to ensure a seamless guest experience.
• Establish, implement, and follow all emergency procedures.
• Perform any or all other duties as assigned by Guest Services Manager

Skills

Positive attitude

Team leadership

Strong communication

PC literacy

Guest services experience

Organizational skills

Hospitality background

English proficiency

Tools

Property management system

Job description

Aramark is seeking a Guest Services Supervisor in Brookhaven, GA to oversee 24/7 guest services operations at the conference center. You will coordinate registration, transportation, and front desk/concierge functions to deliver world-class service.

The role requires leadership, strong PC skills, and excellent communication. You will train staff, manage schedules, and ensure a seamless guest experience across departments, with a focus on safety and operational efficiency.