Guest Services Supervisor-200036

Coushatta Casino Resort; Louisiana, Northern (MO, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Coushatta Casino Resort in Louisiana is seeking a Front Desk Supervisor to lead the Front Desk and Bell Desk teams, ensuring high guest satisfaction and smooth check-in/check-out experiences. This role requires strong communication and organizational skills, a high school diploma, and prior supervisory experience in hotel operations to drive occupancy and service standards.

You will mentor associates, enforce standards, and coordinate with housekeeping and other departments to deliver The

Qualifications

• High School diploma or GED required; some college in Hotel Management preferred.
• Excellent communication and organizational skills required.

Responsibilities

• Responsible for ensuring front desk and bell desk supervision to maximize occupancy and guest satisfaction.

Skills

Communication

Organizational skills

Education

High School diploma or GED

Job description

Responsible for ensuring The Ultimate Southern Gaming Experience by satisfying our guests and the successful overall supervision of the activities of all Associates who work in the Front Desk and Bell Desk areas of the Hotel, ensuring maximum occupancy and optimum guest service and satisfaction.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Some college courses in Hotel Management preferred.

SPECIAL QUALIFICATIONS:

Must possess excellent communication and organizational skills. Two years experience in a Hotel required, with progressive supervisory/managerial experience preferred.

Req. #

10112

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