Guest Services Supervisor

ASM Global-SMG; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

ASM Global-SMG is seeking a Guest Services Lead responsible for directing staff and ensuring ADA compliance while providing excellent guest service. The role involves training employees and regularly evaluating their performance.

Ideal candidates will possess strong communication skills, a high school diploma, and relevant experience in guest services. Physical capabilities to perform duties include standing for long periods and lifting up to 50 lbs. Flexible hours, including nights and weekends, are required.

Qualifications

• Must perform essential duties satisfactorily with possible accommodations for disabilities.
• Ability to walk freely up and down steps.
• Regularly required to move around the facility and stand for long hours.

Responsibilities

• Directs workers at the entrance, monitors guests, and oversees ADA compliance.
• Conducts on-the-job training for new employees.
• Frequently evaluates the performance of guest services personnel and handles incidents.

Skills

Good leadership and communication skills

Knowledge of radio communication equipment

Ability to stand for long periods of time

Ability to work nights, weekends, and holidays

Ability to speak and understand English

Education

High School Diploma or GED equivalent

1 year of guest services experience in a similar venue

Job description

Essential Duties and Responsibilities

Directs workers engaged in taking tickets at the entrance of the facility, seating guests, monitoring door entrances and exits and keeping unauthorized persons out of restricted areas. Conduct on-the-job training for new employees. Oversee the handling of all needs for guests with disabilities including ticketing, entrance/exiting, seating, and overall, ADA compliance. Conducts frequent inspections of the front of house area of the facility, ensuring that all areas are clean, safe, and secure. Review reports or logs on all incidents and related activities for submittal to the Security Manager. Frequently evaluates the performance of all guest services personnel assigned under Lead’s jurisdiction. Perform other tasks as assigned.

Supervisory Responsibilities

Responsibility includes training employees, planning, assigning, and directing work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School Diploma or GED equivalent
• 1 year of guest services experience in a similar venue

Good leadership and communication skills necessary

Knowledge of radio communication equipment. Appearance must be clean and neat in appearance.

Skills and Abilities

• Ability to walk freely up and down steps.
• Ability to speak and understand English.
• Ability to stand for long periods of time.
• Ability to work nights, weekends, and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Working Conditions

Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours. Physical requirements include feeling and reaching with hands and arms, walking, stooping, lifting up to 50 lbs. and standing for extended periods of time. Position often exposed to adverse conditions such as fumes, wet floors, dust, and noise.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Equal Opportunity and Accommodations

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodations to complete the application process may contact 520-837-4759.