Guest Experience & Services

ASM Global Arena Management, LLC; United States; On-site; USD 16,531 - 22,041; Part time

Job summary

ASM Global Arena Management, LLC is seeking Seasonal Guest Services Staff to enhance guest experiences during live events. Responsibilities include assisting guests with directions, resolving issues, and ensuring satisfaction. Flexibility and effective communication are key to this role.

Candidates should have a high school diploma or GED and be able to work in varying conditions, including long hours and outdoor environments.

Qualifications

• 1 to 3 months related experience and/or training.
• Ability to work irregular hours including weekends and holidays.
• Valid driver's license in the United States.

Responsibilities

• Assist guests with directions and event information.
• Resolve guest issues with a focus on satisfaction.
• Provide accommodation for mobility-impaired guests.
• Assist with hospitality services as needed.

Skills

Judgment and initiative

Effective communication

Customer service

Computer proficiency

Education

High School diploma or GED

Tools

MS Excel

MS Word

Outlook

MS PowerPoint

Job description

POSITION: Seasonal Guest Services Staff
DEPARTMENT: Event Services
REPORTS TO: Director of Events/Operations
FLSA STATUS: Part time hourly / Seasonal

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world‑class live events and venues.

The Role

Performs the event and guest service activities at the facility as scheduled and supervised by the event/operations director.

• Work Guest Experience locations during events, assisting guests with directions, event information, item checks, and ticket relocation.
• Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction. Use supervisor support when necessary.
• Provide guest and event information outside in information chairs.
• Provide accommodation for wheelchairs, senior citizens, students and groups.
• Assist with hospitality services as needed.
• Serve as tour guide providing information and assisting visitors and patrons.
• Serve as a tram guide, giving information to guests as they ride trams from the parking lots.
• During day‑to‑day operations, serve as an ambassador of TRNA, assisting guests, contractors and staff.
• May perform other duties as assigned.

Supervisory Responsibilities: Not Applicable.

Qualifications

• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work in a fast‑paced environment.
• Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays.
• High School diploma or GED and one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.
• Good written, verbal and computer skills. Remain flexible and adjust to situations as they occur. Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word and PowerPoint.
• Be licensed to operate a motor vehicle in the United States.

Physical Demands

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Must be able to assist and transport mobility impaired guests safely in a wheelchair to and from assigned location during events. Must be able to work in outdoor all‑weather conditions.

Note

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.