Guest Services

asmglobal; Laredo (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Legends Global is seeking a Guests Services Representative to provide exceptional guest services at Sames Auto Arena, handling check-ins, check-outs, and front desk duties. You will coordinate with bell staff, distribute mail, and offer local guidance to guests in a fast-paced arena environment.

The role requires a high school diploma and 2+ years of related experience; event experience is preferred. Join Legends Global to contribute to memorable guest experiences and a collaborative team

Qualifications

• High school diploma preferred.
• Minimum of 2 years work-related experience.
• Event experience preferred.

Responsibilities

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Accommodating general and unique requests.

Skills

Outstanding organizational skills

Diligence and attention to detail

Excellent written and verbal comms

Friendly demeanor

Problem-solving

Ability to perform under stress

Multitasking

Conflict management

Education

High school diploma

2 years work-related experience

Event experience

Job description

POSITION: Guests Services Representative

DEPARTMENT: Event Services

REPORTS TO:Executive

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Providing exceptional customer service, handling guest inquiries, and ensuring a smooth and pleasant stay for guests.

Essential Duties and Responsibilities

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Accommodating general and unique requests.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma preferred.
• Minimum of (2) years work-related experience
• Event experience preferred.

Skills and Abilities

• Outstanding organizational skills.
• Diligence and attention to detail.
• Exceptional interpersonal skills and a friendly demeanor.
• Excellent written and verbal communication.
• Physical stamina and high energy levels.
• Good problem-solving skills.
• Ability to perform under stress.
• Excellent multitasking ability.
• Conflict management skills.

WORKING CONDITIONS

Location: Sames Auto Arena

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.