Guest Services Supervisor

ASM Global; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Legends Global in Tucson, AZ seeks a Guest Services Supervisor to direct front‑of‑house operations at events. You will train staff, coordinate ticketing, seating, and access control while ensuring ADA compliance and safety. The role requires strong leadership and clear communication.

Responsibilities include supervising guests services personnel, inspecting venues for safety, and reporting incidents to the Security Manager. Flexibility for nights, weekends, and holidays is expected.

Qualifications

• High School Diploma or GED equivalent.
• 1 year of guest services experience in a similar venue.
• Good leadership and communication skills necessary.
• Knowledge of radio communication equipment.

Responsibilities

• Directs workers in ticketing, seating guests, and enforcing restricted areas.
• On-the-job training for new employees.
• Oversee ADA compliance for guests with disabilities including ticketing and seating.
• Conducts frequent inspections of front-of-house areas for safety and cleanliness.
• Review incident reports for the Security Manager.
• Evaluate performance of guest services staff under Lead.
• Perform other tasks as assigned.
• Supervises and trains staff, plans and directs work.

Skills

Leadership

Communication

English Proficiency

People Management

Education

High School Diploma or GED

Job description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Directs workers engaged in taking tickets at the entrance of the facility, seating guests, monitoring door entrances and exits and keeping unauthorized persons out of restricted areas.
• Conduct on-the-job training for new employees.
• Oversee the handling of all needs for guests with disabilities including ticketing, entrance/exiting, seating, and overall, ADA compliance.
• Conducts frequent inspections of the front of house area of the facility, ensuring that all areas are clean, safe, and secure.
• Review reports or logs on all incidents and related activities for submittal to the Security Manager.
• Frequently evaluates the performance of all guest services personnel assigned under Lead’s jurisdiction.
• Perform other tasks as assigned.

Supervisory Responsibilities:

Responsibility includes training employees, planning, assigning, and directing work.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School Diploma or GED equivalent
• 1 year of guest services experience in a similar venue
• Good leadership and communication skills necessary
• Knowledge of radio communication equipment
• Appearance must be clean and neat in appearance.

Skills and Abilities:

• Ability to walk freely up and down steps.
• Ability to speak and understand English.
• Ability to stand for long periods of time.
• Ability to work nights, weekends, and holidays.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Working Conditions: Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours. Physical requirements include feeling and reaching with hands and arms, walking, stooping, lifting up to 50 lbs. and standing for extended periods of time. Position often exposed to adverse conditions such as fumes, wet floors, dust, and noise.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor