Front Desk Supervisor

General Hotels Corporation; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company Paid Life Insurance

401(k) with company match

Earned Wage Access

Employee Assistance Program

Generous Time Off

Job summary

General Hotels Corporation is seeking a Front Desk Supervisor for the Crowne Plaza Union Station in Indianapolis. The ideal candidate will supervise the Guest Services team and ensure friendly, efficient service to guests.

You will handle guest concerns, follow hotel procedures, coordinate with other departments, and oversee shuttle services during MOD shifts. Must have at least two years of hotel guest services experience and be able to work nights, weekends, or holidays.

Qualifications

• Minimum 2 years hotel guest services experience.
• Strong customer service and communication skills.
• Ability to lead a team and work in a fast-paced environment.
• Must be flexible for nights, weekends, and holidays.

Responsibilities

• Supervise the Guest Services staff
• Welcome guests in a friendly, prompt and professional manner
• Assist Guest Services staff, as needed, with any guest concerns
• Follow established hotel procedures at all times
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Maintain positive communication between all departments
• MOD Shifts as needed
• Managing and assisting shuttle services

Skills

Guest services experience

Team leadership

Customer service

Shift flexibility

Tools

Opera PMS

Job description

Position:Front Desk Supervisor

Location: Crowne Plaza Downtown Indianapolis Union Station

Indianapolis, IN

Job Id:12900

# of Openings:1

General Hotels Corporation has an immediate opening for a Front Desk Supervisor at the Crowne Plaza Union Station. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly, efficient service.
The Front Desk Supervisor is responsible for a variety of tasks, including:

• Supervise the Guest Services staff
• Welcome guests in a friendly, prompt and professional manner
• Assist Guest Services staff, as needed, with any guest concerns
• Follow established hotel procedures at all times
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Maintain positive communication between all departments
• MOD Shifts as needed
• Managing and assisting shuttle services

JOB REQUIREMENTS & EXPECTATIONS

• MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.
• Must have a minimum of (2) years of hotel guest services experience
• Must have a passion for the hospitality industry and the ability to provide exceptional service
• Attendance and punctuality is crucial for this role
• Ability to stand for lengths of time
• Detail oriented to ensure all reservations and billing are correct
• Ability to lead and to work as part of a team
• Deliver great customer service and ensure guest satisfaction
• Take action to solve guest concerns using service recovery guidelines
• Must have flexibility and be able to work nights, weekends and/or holidays
• Prior Opera training and/or knowledge is preferred
• Must have valid drivers license and willing to drive hotel shuttle.

Benefits include:

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”) through PayActiv
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.