Guest Services Supervisor

160 Ted Turner Driver LLC; Staunton (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor is seeking a Guest Services Aide to support the Guest Services Manager, ensuring guests are greeted warmly and serviced professionally as the first point of contact. The role requires strong computer and cash handling skills and the ability to communicate hotel services effectively to guests and staff.

You will work closely with the engineering and housekeeping teams to fulfill guest requests, manage schedules, and help maintain a safe, welcoming hotel environment.

Qualifications

• Excellent computer and cash handling skills required.
• Sociable, outgoing, guest-service oriented demeanor.
• On-the-job learning is common for this role.
• Ability to communicate hotel services to guests and staff.

Responsibilities

• Perform front desk functions for Guest Service Aide and related roles.
• Understand and operate the hotel software system, including reservations and charges.
• Know how to post charges and apply current room rates.
• Train new Guest Service Agents.
• Coordinate with Engineering for maintenance requests.
• Check daily discrepancy reports (AM/PM).
• Coordinate with Housekeeping on rooms and guest requests.
• Issue safety deposit boxes on request.
• Support safe work environment by following procedures and rules.
• Help manage staffing levels and weekly schedules for the guest service department.

Skills

Front desk operations

Cash handling

Customer service

Computer literacy

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc.
• Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
• Knows how and where to post all charges and knows all the room rates.
• Train all new Guest Service Agents.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Check AM and PM discrepancy reports.
• Communicate with the Housekeeping Department regarding guest rooms and requests.
• Issues safety deposit boxes to guests when requested.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
• Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Requires having excellent computer and cash handling skills Present a sociable, outgoing, lively and guest service oriented behavior. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

Ability to stand for extended periods of time. Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.