Guest Service Agent

160 Ted Turner Driver LLC; Staunton (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Competitive Salary Daily Pay!

Job summary

Valor, a global hospitality management company, seeks a front desk professional to welcome guests, handle registrations, reservations, and payments. You will balance cash and coordinate with Housekeeping to ensure room readiness, while delivering warm, professional service across all guest touchpoints.

Responsibilities include upselling opportunities, answering inquiries, and guiding guests with local information to create memorable stays.

Qualifications

• Excellent computer and cash handling skills.
• Ability to stand for extended periods of time.
• Sociable, outgoing and guest service-oriented demeanor.
• On-the-job training for hotel front desk procedures.

Responsibilities

• Handle guest registration and check-in/out.
• Provide room rate quotes and upsell when appropriate.
• Coordinate with Housekeeping and other departments for room readiness.
• Assist guests with inquiries, directions and local information.
• Process payments and balance cash at shift end.

Skills

Cash handling

Computer skills

Guest services

Communication

Education

High school diploma or equivalent

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES

Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Manage phone activity including providing general knowledge to callers. Cancel room reservations according to procedures. Walk customers in a professional and courteous manner according to procedures. Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

High school diploma or equivalent experience. Three to twelve months of employment in a related position guest relation position with this company or other organizations. Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

Ability to stand on your feet for extended periods of time Bending and lifting to support organization of the hotel and offices

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

ABOUT US

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.