Server Assistant

The Summit Hotel; Cincinnati (OH); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor in Cincinnati, OH is seeking a friendly, energetic restaurant guest services associate to provide prompt and courteous food and beverage service to guests.

You will keep tables clean, memorize menu items, assist with restocking, and maintain a neat, sanitary dining area while delivering consistent, professional customer care.

Qualifications

• High school education or equivalent.
• 3–6 months experience in a food/beverage service environment.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Communicate information and hotel services to management, staff and guests.

Responsibilities

• Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.
• Tables are cleaned and set in a timely manner; maintain settings and bussing station.
• Restock and clean duties as instructed.
• Memorize menu items, recipes and daily specials; make recommendations to customers.
• Maintain cleanliness standards in restaurant, wait-station, and kitchen service areas.
• Attend all pre-meal and departmental meetings in person to enhance communication and knowledge.
• Respond to customer inquiries and comments with timely and knowledgeable information.
• Present a clean and professional appearance at all times; maintain a friendly demeanor.
• Handle diverse customer service situations with tact and understanding.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Job description

Company Overview

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Position Profile

Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.

Essential Responsibilities

Ensure tables are cleaned and set in a timely manner to effectively serve our guests, maintaining table settings by removing finished courses, clearing and organizing dirty dishes, glasses and silverware and maintaining a clean and sanitary bussing station.

Complete all restocking and cleaning duties as instructed.

Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.

Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.

Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.

Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.

Present a clean and professional appearance at all times.

Maintain a friendly, cheerful and courteous demeanor always.

Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Perform other duties as assigned, requested or deemed necessary by management.

Required Knowledge, Skills, and Abilities

High school education or equivalent experience.

Three - Six months experience in a food/beverage services environment or establishment.

Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.

Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Communicate information and hotel services to management, staff and guests.

Physical Demands

Able to lift, push, carry 20 - 40 lbs.

Stand continuously for long periods of time.

Lift, pull, push, bend and move items to support the hotel and outlets.

Benefits Package

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.