Guest Services Agent

Holiday Development - State Park LLC; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Team member discounts

Uniforms provided

Health benefits

Paid PTO

401k with employer match

Job summary

Valor Hospitality is seeking a Guest Services Agent to be the first point of contact for guests, delivering friendly and professional service at the front desk. You will handle check-ins/outs, reservations, and inquiries, ensuring a seamless guest experience across all hotel services.

The role requires a high school diploma and 3–12 months of guest relations experience, with strong computer and cash handling skills and a hospitality mindset.

Qualifications

• High school diploma or equivalent experience.
• 3–12 months of employment in a guest relations/related position.
• Excellent computer and cash handling skills.
• Ability to stand for extended periods.
• Sociable, outgoing and guest service-oriented demeanor.

Responsibilities

• Check guests in and out, manage reservations and room assignments.
• Provide directions, recommendations and local information to guests.
• Greet guests with a welcoming smile and professional demeanor.
• Coordinate with Front Desk and Housekeeping to optimize room status.
• Handle phone inquiries and process guest charges accurately.

Skills

Computer skills

Cash handling

Customer service

Communication skills

Hospitality mindset

Education

High school diploma

Tools

POS system

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. Position: Guest Services Agent Reports To: General Manager

COMPANY OVERVIEW

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

POSITION PROFILE

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION

Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Manage phone activity including providing general knowledge to callers. Cancel room reservations according to procedures. Walk customers in a professional and courteous manner according to procedures. Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

DESIRED SKILLS AND QUALIFICATIONS

Education: High school diploma or equivalent experience. Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations. Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.