Server Assistant

Valor Hospitality Partners, LLC; Cincinnati (OH); Hybrid; USD 25,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Hotel Discount

Uniforms Provided

Health Benefits

Paid PTO

401k with match

Food & Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners, LLC seeks a Front-of-House team member to deliver prompt, friendly food and beverage service and ensure guests have an enjoyable dining experience.

You will memorize menu items, maintain clean, sanitary service areas, and participate in pre-meal briefings to stay aligned with standards. A high school education and 3–6 months in food/beverage service are preferred; the role emphasizes professional appearance and positive guest interactions.

Qualifications

• High school education or equivalent experience.
• Three - Six months experience in a food/beverage services environment.
• Vision ability to clearly see guest checks and service areas in dim lighting.
• Manual coordination to punch buttons, grasp items, and balance trays.
• Communicate information about hotel services to staff.

Responsibilities

• Ensure tables are cleaned and set in a timely manner to effectively serve guests.
• Memorize menu items, recipes and daily specials to answer questions and make recommendations.
• Maintain cleanliness standards in restaurant, wait-station, and kitchen service areas.
• Attend pre-meal and departmental meetings in person to enhance communications.
• Respond to customer inquiries in person and by phone with timely information.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor.
• Handle various customer service problems with tact and understanding.
• Perform other duties as assigned by management.

Education

High school education or equivalent experience

Job description

Company Overview

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Position Profile

Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.

Essential Responsibilities

Ensure tables are cleaned and set in a timely manner to effectively serve our guests, maintaining table settings by removing finished courses, clearing and organizing dirty dishes, glasses and silverware and maintaining a clean and sanitary bussing station.

Complete all restocking and cleaning duties as instructed.

Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.

Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.

Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.

Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.

Present a clean and professional appearance at all times.

Maintain a friendly, cheerful and courteous demeanor always.

Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Perform other duties as assigned, requested or deemed necessary by management.

Required Knowledge, Skills, and Abilities

High school education or equivalent experience.

Three - Six months experience in a food/beverage services environment or establishment.

Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.

Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Communicate information and hotel services to management, staff and guests.

Physical Demands

Able to lift, push, carry 20 - 40 lbs.

Stand continuously for long periods of time.

Lift, pull, push, bend and move items to support the hotel and outlets.

Benefits Package

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.