Guest Services Supervisor

Staypineapple; Seattle (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Staypineapple in Seattle is seeking a Guest Services Supervisor to lead front desk staff and uphold our reputation for friendly, helpful service. You will ensure daily operations run smoothly and staff deliver impeccable Staypineapple standards.

Responsibilities include training front desk associates, handling daily cash, deposits, and reconciliation, and supporting the Guest Services Manager with performance monitoring.

Qualifications

• High School Diploma or equivalent.
• Six to twelve years of related experience.
• Possess a valid food handlers card and alcohol service card (can acquire after hire).
• Demonstrated ability to contribute to a collaborative and diverse team dynamic.
• Ability to quickly assess situations and create effective resolutions to problems.
• Possess a passion to provide excellent customer service.
• Proficient at fulfilling requests in a thorough and timely manner.
• Excellent verbal and written business communication skills.

Responsibilities

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Stepping in to complete daily hotel front desk tasks, including providing guests welcome beverage and barista services as needed.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

Skills

Communication

Customer service

Team leadership

Problem solving

Attention to detail

Education

High School Diploma

Tools

Food handlers card

Alcohol service card

Job description

Who we’re looking for:

GUEST SERVICES SUPERVISOR

Around here, we have a reputation for being ridiculously friendly, helpful and accommodating—and nothing will tank that faster than lousy front desk service. That’s where you come in. As Guest Services Supervisor, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.

What to expect:

Here are a few things that will make your days full and rewarding:

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards
• Stepping in to complete daily hotel front desk tasks, including providing guests welcome beverage and barista services as needed
• Assisting Guest Services Manager with monitoring performance and attendance
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches

Your experience and qualifications:

• High School Diploma or equivalent
• Six to twelve years of related experience
• Possess a valid food handlers card and alcohol service card (can acquire after hire).
• Demonstrated ability to contribute to a collaborative and diverse team dynamic
• Ability to quickly assess situations and create effective resolutions to problems
• Possess a passion to provide excellent customer service
• Proficient at fulfilling requests in a thorough and timely manner
• Excellent verbal and written business communication skills

Why us?

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: