Guest Services Supervisor

Pineapple Hospitality; Portland (OR); On-site; USD 48,000 - 60,000; Full time

Job summary

Staypineapple is seeking a Guest Services Supervisor to ensure front desk service aligns with Staypineapple standards. You will train staff, assist with daily tasks, and monitor performance with an emphasis on hospitality excellence.

The role requires a high school diploma, 6–12 years of related experience, and valid service cards. You will balance cash, deposits, and batches while delivering exceptional guest experiences.

Qualifications

• High School Diploma or equivalent.
• Six to twelve years of related experience.
• Possess a valid food handlers card and alcohol service card (can acquire after hire).
• Demonstrated ability to contribute to a collaborative and diverse team dynamic.
• Ability to quickly assess situations and create effective resolutions to problems.
• Passion to provide excellent customer service.
• Proficient at fulfilling requests in a thorough and timely manner.
• Excellent verbal and written business communication skills.

Responsibilities

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Stepping in to complete daily hotel front desk tasks, including providing guests welcome beverage and barista services as needed.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

Skills

Customer service passion

Verbal and written communication

Collaborative team mindset

Ability to assess situations

Provide effective resolutions

Education

High School Diploma or equivalent

Job description

Career Opportunities with Pineapple Hospitality

A great place to work.

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who we’re looking for:

GUEST SERVICES SUPERVISOR

Around here, we have a reputation for being ridiculously friendly, helpful and accommodating—and nothing will tank that faster than lousy front desk service. That’s where you come in. As Guest Services Supervisor, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.

What to expect:

Here are a few things that will make your days full and rewarding:

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards
• Stepping in to complete daily hotel front desk tasks, including providing guests welcome beverage and barista services as needed
• Assisting Guest Services Manager with monitoring performance and attendance
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches

Your experience and qualifications:

• High School Diploma or equivalent
• Six to twelve years of related experience
• Possess a valid food handlers card and alcohol service card (can acquire after hire).
• Demonstrated ability to contribute to a collaborative and diverse team dynamic
• Ability to quickly assess situations and create effective resolutions to problems
• Possess a passion to provide excellent customer service
• Proficient at fulfilling requests in a thorough and timely manner
• Excellent verbal and written business communication skills

Why us?

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: