Guest Services Supervisor

Lakeside Hotel Casino; Osceola (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Lakeside Hotel Casino in Osceola, IA, seeks a supervisor to oversee the casino cage and vault operations. You will ensure security, verify funds, and communicate shift activities to management.

The role requires strong cash handling, English communication, and Iowa Gaming License eligibility, plus experience with cashier coordination and 10-key operations.

Qualifications

• High school diploma or GED required.
• Must obtain and maintain Iowa Gaming License.
• Two years’ high cash handling experience preferred.
• Strong English communication and computer skills.

Responsibilities

• Oversee the cage and vault operations with focus on accuracy and security.
• Receive, reconcile and manage cashier drawers as assigned.
• Issue banks to and balance Cage Cashiers.
• Perform even exchanges and ensure vault safety and efficiency.
• Maintain inventories and ensure daily financial paperwork for audit.
• Communicate shift activities to GSC Manager.
• Interact with other departments to support guest satisfaction.

Skills

Cash handling

English communication

Computer literacy

Cashier coordination

Education

High School Diploma or GED

Iowa Gaming License

Tools

10-key

Bill counter

Casino kiosk

Multi-line phone

Job description

Under the direction of the GSC and Assistant GSC Manager, this position is responsible for the overseeing the casino cage and vault. The individual will be accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have strong knowledge of Title 31 and tax requirements as pertains to the gaming operation. The individual will have a strong working knowledge of all areas of Cash Operations, excluding the drop & count.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):

• Knowledgeable of and ensure compliance with all departmental procedures, Title 31, and tax requirements.
• Receive, reconcile and manage a cashier draw as assigned.
• Issue banks to and balance Cage Cashiers.
• Perform even exchanges and ensure the safe and efficient operation of the Vault.
• Ensures adequate inventories of all operational supplies.
• Verifying documents
• Responsible for communicating shift activities to the GSC Manager.
• Ensure all daily financial paperwork is brought to audit.
• Interacts with other departments to ensure efficiency and guest satisfaction.

SUPERVISORY RESPONSIBILITIES

Provide guidance to GSC Cashiers working their respective shift.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High School Diploma or GED

Must be able to obtain and maintain and Iowa Gaming License

Two years’ experience in high cash handling experience preferred

SKILLS

Must be able to effectively communicate in English.

Proficient with computers and 10 key.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Will use a bill counter, casino kiosk, 10-key, multi-line phone.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.