GSC Specialist I

Lakeside Hotel Casino; Osceola (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

Lakeside Hotel Casino in Iowa is seeking a Cage Cashier responsible for exchanging cash and coins, processing slot vouchers, and handling table game chips. You will count money, balance drawers, and ensure accurate transactions while maintaining a friendly guest experience.

The role requires high school diploma or GED, prior cash-handling experience, ability to obtain Iowa Racing and Gaming Commission license, and strong English communication.

Qualifications

• High school diploma or GED required.
• Previous high-volume cash handling experience preferred.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.

Responsibilities

• Handle high-volume cash transactions accurately.
• Exchange cash/coins, coupons, and vouchers for funds.
• Maintain guest accounts and enroll new players in A-Play.
• Promote A-Play promotions and casino events.
• Verify customer identifications as required.
• Balance cash drawer and count currency.
• Follow Iowa Gaming regulations and SOPs.
• Communicate effectively with guests and supervisors.
• Assist with vault activities as needed.

Skills

English communication

Basic math

Microsoft Office

Computer literacy

Guest service

Education

High school diploma or GED

Tools

Everi / Cash Club software

Bill counter

Casino kiosk

10-key

Multi-line phone

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned:

• Responsible for completing transactions such as, but not limited to, exchanging cash and/or coin denominations, exchanging slot vouchers and table games chips into monetary funds, counting monetary funds, player account maintenance, new player enrollments, coupon redemptions, and describing benefits of A-Play membership to guests.
• Greet all guests in a positive, upbeat manner and determine how to best assist them.
• Promote A-Play promotions and casino events.
• Verifies identification of customers when necessary.
• Completes transactions accurately throughout shift.
• Properly and accurately strap, bundle and/or label monetary funds.
• Count all coin and paper monies with the use of automated machines.
• Properly verify all checks being cashed through the cage by using all established internal standards up to and including using Everi / Cash Club software program.
• Complete Table Games and Slot Department fills, Slot jackpots, and receive all department banks.
• Follow all Iowa Gaming regulations, internal controls and Standard Operating Procedures (SOPs).
• Ensures cage compliance with all Currency Transaction Reporting regulations.
• Ensures cash drawer is balanced at all times and makes exchanges with the vault when necessary.
• Counts down bank at end of each shift and reconciles.
• Respond to all guest inquiries in a positive manner. Provide guest satisfaction through assistance, direction and information.
• Responsible for communicating activities to supervisor.
• May be responsible for vault activities during assigned shift.
• Responsible for payout of slot jackpots, table game fills, and completing paperwork associated with this position.
• Responsible for increasing the database with new guest accounts by communicating casino promotions.
• All Lakeside Hotel Casino team members, are guest service ambassadors and are responsible for the positive experience of each guest. This job description does not describe all functions, tasks or responsibilities of this position but provides a general overview. Therefore, related duties are expected to be performed as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High school diploma or GED required.

Previous high-volume cash handling experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.

SKILLS

Must be able to effectively communicate in English.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Must have Microsoft Office experience and basic computer skills.

Use of bill counter, casino kiosk, 10-key, multi-line phone.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.