Guest Services Supervisor

Valor Hospitality Partners; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount Program

Uniforms Provided for most positions

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking a Guest Services Supervisor to lead the front desk team and ensure professional, guest-centered service at our properties. You will greet guests, oversee daily operations, and collaborate with engineering and housekeeping to fulfill requests.

The role emphasizes strong computer and cash handling skills, a friendly demeanor, and the ability to train and supervise staff while maintaining high service standards. A competitive salary and benefits are provided.

Qualifications

• Experience in guest-facing roles; hospitality environment preferred.
• Strong computer skills and cash handling proficiency.
• Ability to stand for extended periods and maintain a friendly, professional demeanor.

Responsibilities

• Oversee frontline guest service staff, ensuring professional, welcoming service.
• Know and post charges and room rates; train new Guest Service Agents.
• Coordinate with Engineering and Housekeeping on guest requests and room status.
• Prepare weekly staffing schedules and maintain time cards and documentation.
• Handle special requests, group blocks, and unusual guest situations.

Skills

Customer service

Cash handling

Communication

Guest relations

Education

High school diploma

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Position: Guest Services Supervisor

Reports To: Guest Services Manager, Rooms Director

COMPANY OVERVIEW:

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

POSITION PROFILE:

Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
• Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
• Issues safety deposit boxes to guests when requested.Provide for a safe work environment by following all safety and security procedures and rules.
• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
• Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

DESIRED SKILLS AND QUALIFICATIONS:

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement