Guest Services Staff - Agora /Jacobs Pavilion / Globe Iron

AEG Presents; Cleveland (OH); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Part-time benefits

Job summary

AEG Presents in Cleveland, OH is seeking a part-time Guest Services Staff to provide direct guest services and maintain a safe, welcoming venue environment. You will assist guests, operate coat checks, scan tickets, and enforce venue policies while supporting ADA patrons.

This role requires a high school diploma or equivalent, 1–2 years of related experience, and the ability to lift 50 lbs and stand for long periods. Performance-based duties ensure a smooth event flow and guest satisfaction.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of related work experience.
• Ability to work in varying conditions.
• Ability to lift 50 lbs.
• Positive attitude with superior customer service skills.
• Ability to stand, walk, and climb stairs for long periods of time.

Responsibilities

• Answer guest questions, direct guests to important areas of the venue and provide additional assistance.
• Operate the coat check rooms within guidelines and procedures at the venue.
• Scan tickets for entry and administer wristbands for event entrance (21+, VIP Access, Private Event Access).
• Handle guest complaints, escalating concerns as necessary and monitor guest conduct to ensure safety.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue; complete trainings and attend employee meetings.
• Act as a member of the emergency evacuation team and direct guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties as deemed appropriate by Management and Supervisors.

Skills

Customer service

Positive attitude

Stamina

Flexibility

Education

High School Diploma or equivalent

Job description

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Handle guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and that guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Payscale: $14

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part‑time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.