Guest Services - The Pinnacle

AEG Presents; Nashville (TN); On-site; USD 19,286 - 22,041; Part time

Job summary

AEG Presents in Nashville, TN is seeking a Guest Services Staff member to be the primary point of contact for guests, ensuring a safe and welcoming environment from venue entry through event completion. You will answer questions, direct guests, scan tickets, manage coat check, seat and assist ADA patrons, monitor conduct, and support emergency procedures.

This part-time role requires a High School diploma, 0-2 years in events, willingness to work nights, weekends, and holidays, and the ability

Qualifications

• High School Diploma or its equivalency.
• 0-2 years of related work experience, preferably in events or music industry.

Responsibilities

• Answer guest questions and direct guests to key venue areas.
• Operate coat check rooms within guidelines.
• Scan tickets and administer wristbands for entry.
• Greet guests, handle complaints, and escalate when needed.
• Seat guests and assist ADA patrons.
• Enforce venue policies and complete required trainings.
• Assist in emergency evacuation and safety procedures.
• Monitor venue during arrivals/exits for safety compliance.
• Perform other duties as assigned by management.

Skills

Adaptability

Physical stamina

Customer service

Availability

Mobility (standing/walking/climbing)

Education

High School diploma or equivalent

Job description

A Brief Overview

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

What you will do

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under‑age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years of related work experience
• Previous experience working in events and knowledge of the music industry preferred

Skills and Abilities

• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
• Ability to stand, walk, and climb stairs for long periods of time

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years of related work experience
• Previous experience working in events and knowledge of the music industry preferred
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
• Ability to stand, walk, and climb stairs for long periods of time

Payscale: $14 - $16

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part‑time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.