Guest Services Staff - Mountain Winery

AEG Presents; San Francisco (CA); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Part-time position

ACA benefits eligibility

Job summary

AEG Presents in San Francisco is seeking a Guest Services Staff member to provide direct guest services and maintain a safe, welcoming environment at events. You will help guests, direct them to venues areas, scan tickets, and manage wristbands for entry.

The role requires 0-2 years in events, ability to lift 50 lbs, and a strong customer service mindset. This is a part-time, venue-based position with potential ACA benefits and flexible scheduling.

Qualifications

• High School Diploma or equivalent.
• 0-2 years of related work experience.
• Previous experience in events or music industry a plus.
• Ability to lift 50 lbs. and work in varying conditions.

Responsibilities

• Answer guest questions and direct guests to important venue areas.
• Operate coat check rooms and manage wristbands at entry.
• Seat guests and assist ADA patrons; monitor for safety.
• Great guests and resolve complaints; escalate when needed.
• Enforce venue policies and complete required trainings.

Skills

Customer service

Guest relations

Teamwork

Stamina

Stand for long periods

Education

High School Diploma

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

Essential Functions

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access)
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Required Qualifications

• High School Diploma or its equivalency
• 0-2 years of related work experience
• Previous experience working in events and knowledge of the music industry preferred
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
• Ability to stand, walk, and climb stairs for long periods of time

Payscale

$16.90

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

Employer does not offer work visa sponsorship for this position.