Guest Services Specialist — Weekly Pay & Benefits

ESA Management, LLC; Kennesaw (GA); In loco; USD 19.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

EAP

Employee Perks Program

Descrizione del lavoro

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments. The role requires a strong service attitude and adherence to company procedures.

You will process reservations, maintain daily front desk paperwork, and ensure safety and security standards are followed for guests and associates. A positive, welcoming demeanor is essential.

Competenze

• High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Mansioni

• Assist guests, answer phones, check guests in/out, and collect payment per guidelines.
• Process reservations and departures in accordance with procedures.
• Handle cash, credit card, and city ledger balances.
• Maintain clean, organized front desk and lobby areas.
• Promote ESA and convert inquiries into reservations and occupied rooms.
• Provide accommodations and address guest requests when possible.
• Follow safety and security policies and report issues promptly.

Conoscenze

English proficiency

PMS operation

Safety/compliance awareness

Documentation

Basic arithmetic

Problem solving

Guest service orientation

Formazione

High School Diploma/GED

Strumenti

PMS

Descrizione del lavoro

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments. The role requires a strong service attitude and adherence to company procedures.

You will process reservations, maintain daily front desk paperwork, and ensure safety and security standards are followed for guests and associates. A positive, welcoming demeanor is essential.