Guest Services Specialist - Resort & Golf Experience

Renewal by Andersen Metro & Midwest; Nekoosa (WI); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Golf Privileges

Retail & Restaurant Discounts

Employee Meal Program

Uniform Benefit Provided

Employee Assistance Program – Canopy

Job summary

Sand Valley LLC in Wisconsin is seeking a Guest Services Associate to support the Guest Services Manager in delivering seamless guest experiences. Based at Clark’s Cabin, you will coordinate, store, deliver, and track daily and overnight luggage, golf clubs, and guest belongings, while assisting with transportation logistics and general service needs.

Responsibilities include greeting guests, luggage handling, coordinating shuttle operations, renting bicycles and equipment, and coordinating

Qualifications

• Friendly, professional, and service-oriented demeanor.
• Strong organizational and time management skills.
• Effective verbal communication skills.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail.
• Ability to work collaboratively within a team setting.
• Flexibility to work early mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests in a professional and welcoming manner.
• Assist with luggage handling and transportation needs.
• Provide accurate information and personalized assistance to ensure a positive guest experience.
• Coordinate the pickup, storage, and delivery of golf bags, luggage, and personal belongings.
• Manage daily luggage check-ins and check-outs.
• Work closely with Front Desk, Housekeeping, and other departments to ensure efficient operations.
• Answer incoming calls related to transportation requests.
• Dispatch shuttle drivers using TrackMyShuttle app and two-way radios.
• Assist in maintaining organized and timely shuttle operations.
• Assist guests with the rental process for bicycles, kayaks, paddle boards, and other recreational equipment.
• Ensure equipment is prepared and delivered in a timely manner.
• Create new Shipsticks shipments for guests.
• Manage pick-ups and drop-offs.
• Ensure accurate handling, labeling, and documentation of all shipments.
• Maintain cleanliness and organization of the Guest Services area.
• Monitor inventory and report operational needs.
• Provide basic operational leadership in the absence of the Guest Services Supervisor.

Skills

Customer service

Organizational skills

Verbal communication

Teamwork

Time management

Attention to detail

Flexibility

Job description

Sand Valley LLC in Wisconsin is seeking a Guest Services Associate to support the Guest Services Manager in delivering seamless guest experiences. Based at Clark’s Cabin, you will coordinate, store, deliver, and track daily and overnight luggage, golf clubs, and guest belongings, while assisting with transportation logistics and general service needs.

Responsibilities include greeting guests, luggage handling, coordinating shuttle operations, renting bicycles and equipment, and coordinating