Guest Experience Specialist

The Inn at Cedar Falls Inc; Logan (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Paid time off

Job summary

The Inn at Cedar Falls Inc in Logan, OH is looking for a Guest Relations Specialist to enhance guest experiences. This role involves strong customer service, managing reservations, addressing guest needs, and problem-solving effectively. You will be a critical part of both front office and retail operations.

Applicants should demonstrate professionalism, attention to detail, and the ability to multitask. The schedule will include evenings and weekends, ensuring a flexible work environment.

Qualifications

• Strong customer service skills and attention to detail.
• Ability to multitask and collaborate across departments.
• Professionalism and warmth in guest interactions.

Responsibilities

• Manage guest expectations with accurate information.
• Assist with guest needs and conduct check-ins/check-outs.
• Serve as a liaison between guests and internal departments.
• Address and resolve guest concerns professionally.
• Support gift shop operations and complete administrative tasks.

Job description

The Inn at Cedar Falls Inc in Logan, OH is looking for a Guest Relations Specialist to enhance guest experiences. This role involves strong customer service, managing reservations, addressing guest needs, and problem-solving effectively. You will be a critical part of both front office and retail operations.

Applicants should demonstrate professionalism, attention to detail, and the ability to multitask. The schedule will include evenings and weekends, ensuring a flexible work environment.