Guest Services Specialist – Recreation Center Front Desk

City of Greeley; Greeley (CO); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Benefits eligible

Job summary

The City of Greeley is seeking a Guest Services Representative to be the first point of contact for visitors, delivering excellent service, processing registrations, and supporting daily facility operations.

Responsibilities include greeting guests, handling payments, maintaining records, and providing information on programs and schedules. Minimum requirements include a high school diploma (GED) and valid driver’s license, with preference for customer service and office software experience.

Qualifications

• High school diploma or equivalent (GED).
• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job.
• Possession of a valid driver’s license.
• One (1) year of customer service, front desk, or clerical experience.
• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications.
• Spanish/English bilingual skills

Responsibilities

• Greet guests in person, by phone, or electronically in a courteous and professional manner.
• Provides information about facility’s programs, services, policies, events, and schedules.
• Registers participants for classes, memberships, or programs using reservation software.
• Handle payments, issue receipts, and perform cash handling or reconciliation duties.
• Maintain front desk area, lobbies, and guest areas in a clean, orderly condition.
• Monitor entry and exit to ensure facility safety and access control compliance.
• Respond to guest feedback, concerns, or complaints; escalates issues when needed.
• Assist with setting up or preparing for programs or facility rentals.
• Maintain accurate logs, attendance records, and incident reports.
• Support administrative tasks including filing, data entry, and supply inventory.
• Performs other duties as assigned.

Skills

Communication skills

Customer service

Cash handling

Time management

Teamwork

Policy adherence

Education

High school diploma or equivalent

Related education/experience as described

Tools

Microsoft Office

Job description

The City of Greeley is seeking a Guest Services Representative to be the first point of contact for visitors, delivering excellent service, processing registrations, and supporting daily facility operations.

Responsibilities include greeting guests, handling payments, maintaining records, and providing information on programs and schedules. Minimum requirements include a high school diploma (GED) and valid driver’s license, with preference for customer service and office software experience.