Guest Services Specialist (Part-Time)

Savannah Convention Center; Atlanta (GA); On-site; USD 30,000 - 40,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen Teilzeit-Gastdienstmitarbeiter, um außergewöhnliche Erfahrungen für Veranstaltungsteilnehmer zu schaffen. In dieser Rolle sind Sie die erste Anlaufstelle für Gäste und bieten Unterstützung, Informationen und Lösungen während ihrer Besuche. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Kommunikationsfähigkeiten und Ihr Engagement für den Kundenservice geschätzt werden. Diese Position bietet die Möglichkeit, in einem kulturellen Zentrum zu arbeiten, das Veranstaltungen und Erfahrungen von Bedeutung bietet. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und eine positive Atmosphäre zu schaffen, könnte dies die richtige Gelegenheit für Sie sein.

Qualifications

• Mindestens 18 Jahre alt und High School Diploma oder GED erforderlich.
• Erfahrung im Kundenservice oder Gastgewerbe ist von Vorteil.

Responsibilities

• Bereitstellung hervorragender Kundenbetreuung für Veranstaltungsteilnehmer.
• Beantwortung von Fragen und Unterstützung bei Anfragen der Gäste.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Flexibilität

Education

High School Diploma oder GED

Erfahrung in der Kundenbetreuung

Job description

Job Details

Job Location: Atlanta - Atlanta, GA

Salary Range: Undisclosed

Description

ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY

Georgia World Congress Center Authority (GWCCA) is a hub of culture and experiences. As a family of brands, The Authority is the parent company of Georgia World Congress Center, Centennial Olympic Park, Mercedes-Benz Stadium, Signia by Hilton Atlanta, and Savannah Convention Center. As a team member at The Authority, you understand that we are more than a venue; we’re a world stage for connection, innovation, and celebration.

POSITION SUMMARY

The Authority is currently recruiting a part-timeGuest Services Specialistto join Georgia World Congress Center. The Guest Services Specialist is primarily responsible for professionally interacting with customers while consistently delivering quality experiences.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Deliver outstanding customer service by warmly welcoming and assisting event attendees with their needs
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service
• Provide guests with directions to various facility and surrounding area locations
• Respond to questions and requests from event attendees and other GWCCA departments in a patient, efficient and courteous manner
• Address guest inquires complaints, or issues promptly and professionally
• Monitor visitor materials and displays at the information desks
• Assist ADA patrons when necessary
• Perform other related tasks as assigned by management

KNOWLEDGE, SKILLS, and ABILITIES

• Ability to multi-task and work in a fast-paced environment
• Adapt to various positions and locations around the GWCCA
• Flexibility to work evenings, weekends, and holidays based on event schedule
• Must commit to working a minimum of 16 hours per month
• Physical stamina to stand, walk, and engage in physical activities for extended periods of time
• Excellent communication and interpersonal skills to interact with diverse individuals
• Demonstrate reliability, punctuality and strong work ethics
• Ability to receive instruction for tasks and properly execute tasks with minimal supervision
• Fundamental technical skills preferred
• Availability to attend and complete all required in-person and virtual trainings

EDUCATION and/or EXPERIENCE

• Must be at least 18years old
• Must possess a high school diploma or GED equivalent; experience may substitute for education
• College education is preferred but not required
• Previous experience in customer service, hospitality, or event-related roles

To learn more about our culture and campus, visit us at www.gwcca.org.

Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.

Qualifications