Guest Services Specialist (Part-Time)

Savannah Convention Center; Atlanta (GA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a part-time Guest Services Specialist to join their dynamic team. This role focuses on delivering exceptional customer service, warmly welcoming and assisting event attendees. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and interpersonal skills. Flexibility is key, as the position requires availability during evenings, weekends, and holidays. Join a vibrant team dedicated to creating memorable experiences for guests at a premier event venue, where your contributions will make a significant impact.

Qualifications

• Must be at least 18 years old and possess a high school diploma or GED equivalent.
• Previous experience in customer service or hospitality is preferred.

Responsibilities

• Deliver outstanding customer service by assisting event attendees.
• Respond to questions and requests from event attendees courteously.

Skills

Customer Service

Communication Skills

Multi-tasking

Flexibility

Interpersonal Skills

Education

High School Diploma or GED

College Education (Preferred)

Job description

Job Details

Job Location: Atlanta - Atlanta, GA

Salary Range: Undisclosed

Description

ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY

Georgia World Congress Center Authority (GWCCA) is a hub of culture and experiences. As a family of brands, The Authority is the parent company of Georgia World Congress Center, Centennial Olympic Park, Mercedes-Benz Stadium, Signia by Hilton Atlanta, and Savannah Convention Center. As a team member at The Authority, you understand that we are more than a venue; we’re a world stage for connection, innovation, and celebration.

POSITION SUMMARY

The Authority is currently recruiting a part-timeGuest Services Specialistto join Georgia World Congress Center. The Guest Services Specialist is primarily responsible for professionally interacting with customers while consistently delivering quality experiences.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Deliver outstanding customer service by warmly welcoming and assisting event attendees with their needs
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service
• Provide guests with directions to various facility and surrounding area locations
• Respond to questions and requests from event attendees and other GWCCA departments in a patient, efficient and courteous manner
• Address guest inquires complaints, or issues promptly and professionally
• Monitor visitor materials and displays at the information desks
• Assist ADA patrons when necessary
• Perform other related tasks as assigned by management

KNOWLEDGE, SKILLS, and ABILITIES

• Ability to multi-task and work in a fast-paced environment
• Adapt to various positions and locations around the GWCCA
• Flexibility to work evenings, weekends, and holidays based on event schedule
• Must commit to working a minimum of 16 hours per month
• Physical stamina to stand, walk, and engage in physical activities for extended periods of time
• Excellent communication and interpersonal skills to interact with diverse individuals
• Demonstrate reliability, punctuality and strong work ethics
• Ability to receive instruction for tasks and properly execute tasks with minimal supervision
• Fundamental technical skills preferred
• Availability to attend and complete all required in-person and virtual trainings

EDUCATION and/or EXPERIENCE

• Must be at least 18years old
• Must possess a high school diploma or GED equivalent; experience may substitute for education
• College education is preferred but not required
• Previous experience in customer service, hospitality, or event-related roles

To learn more about our culture and campus, visit us at www.gwcca.org.

Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.

Qualifications