Serbian-English speaking Customer Service Consultant (m/f/d) pharmaceutical products

Concentrix; United States; Remote; EUR 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Consultant, where you will be the first point of contact for customers in the pharmaceutical industry. This role offers the flexibility of 100% remote work and the chance to grow within a supportive environment. With a focus on career development, you’ll receive comprehensive training and mentorship to help you excel. Enjoy benefits like generous vacation time, a company pension scheme, and employee discounts. If you’re service-oriented and ready to make a difference, this is the perfect opportunity for you!

Benefits

100% remote work

Up to 25 vacation days

Company pension scheme

Employee discounts

Internal training opportunities

Regular coaching and development training

Mentorship support

Qualifications

• Proficient in Serbian, good German and English skills required.
• Service-oriented and communicative with customers.

Responsibilities

• Be the first point of contact for customer inquiries.
• Support customers with service requests related to pharmaceutical products.

Skills

Serbian proficiency

German language skills

English language skills

Customer service orientation

PC proficiency

Education

Experience in customer service

Knowledge in medicine or healthcare

Medical training

Job description

Job Title:

Serbian-English speaking Customer Service Consultant (m/f/d) pharmaceutical products

Job Description

Experience the power of a game-changing career.

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as Customer Service Consultant (m/f/d), you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

With the following conditions:

Start June 2025 | full or part-time (35-40 hours per week) | 100% home office | Serbian, English and German | inbound | permanent

Does that fit in with your everyday life? Perfect! Then it's our turn – read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Career growth and personal development

Whether you are a career changer, re-entering the workforce or a specialized expert – this is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of specialization and leadership development programmes designed to set you on your way to the career you’ve always envisioned.

What you will do in this role

As an Customer Service Consultant (m/f/d) in our team you will:

• Be in daily contact with various customers of the pharmaceutical industry and support them with all service requests around pharmaceutical products.
• Handle customer enquiries and requests and respond to them according to need and situation.
• Communicate with customers via different channels (e.g., phone, mail, or chat) to ensure an optimal customer experience.
• Document the interaction in the customer database once the customer is satisfied.

Your qualifications

Concentrix is a great match if you:

• Are proficient or bilingual in Serbian in speech and writing.
• Have good German and good English skills in speech and writing.
• You are service-oriented and communicative, able to meet customers at eye level in a friendly and pleasant manner.
• Can flexibly cover service hours using a rotating multi-shift system.
• Are confident in using a PC.
• Are a German resident. Applicants from Hesse, Saarland, and Hamburg cannot be considered.
• Can fulfill the requirements for a remote workplace.

Ideally, you already have:

• Experience in customer service.
• Knowledge in medicine, nursing, or healthcare.
• Medical training.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right role.

What’s in it for you

In this role, we offer benefits that support your lifestyle:

• 100% remote work from day one.
• Up to 25 vacation days and a flexible working time account for short and long breaks.
• Full-time training course with certified trainers.
• No previous experience needed; a mentor will support you.
• Regular coaching, refreshers, and development training for personal growth.
• Company pension scheme for additional financial security.
• €500 bonus for each successfully recruited new employee.
• Employee discounts with well-known partners.
• Internal training and career opportunities worldwide.
• An open and motivated team eager to welcome you.

Experience the best version of you!

We’re a global leader in technology and services, powering brands of the future in over 70 countries.

If this is the next step in your career, we want to hear from you. Apply today and see why over 440,000 professionals worldwide choose Concentrix as their employer of choice.

Still have questions?

Contact our hotline Monday to Friday, 08:00 - 16:00, at 0800 50 60 080.

Your future workplace: Düsseldorf Work-at-Home

Internal job ID: R1610282_v1

Concentrix is an equal opportunity employer

We are committed to diversity and inclusion, providing equal opportunities regardless of race, age, gender, disability, or other protected status. We encourage applications from people with disabilities; they will be given preference if equally qualified. We offer support to help find the ideal position for you.

Eligibility to work:

Only candidates legally authorized to work in Germany will be considered.