Guest Services Specialist - Island Resort Experience

Fripp Island Hospitality; South Carolina; On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Access to resort amenities

Food and merchandise discounts

Beach access

Employee referral program

Paid Holidays

Health, dental, vision, life insurance

Job summary

Fripp Island Golf & Beach Resort is seeking a Guest Services Agent to ensure guests have a great experience. You will interact with members and guests courteously while promoting resort facilities.

The role is full-time, year-round, with nights, weekends, and holidays required. Benefits include resort access, discounts, beach access, and a 401(k) plan. Prior customer service experience is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Aptitude in Microsoft Office programs and general computer use.
• Customer service, hospitality, or sales experience recommended.
• Ability to work a flexible schedule that will include evenings, weekends, and holidays.
• Able to effectively read, write and speak English.
• High School Diploma or GED required.

Responsibilities

• Act as a point of contact for guest information.
• Courteously and effectively take rooms and amenity reservations while promoting resort facilities.
• Respond to guests' inquiries and complaints with empathy and courtesy.
• Verify members and guests' information and amenity cards.
• Collect payment for all reservations and rentals.
• Maintain the cleanliness of the area daily.
• Answer phones and take messages professionally and follow up as needed.
• Notify the appropriate department when issues arise that may affect guests.
• Open/close the Guest Services area and prepare reports.
• Complete various administrative duties as assigned.

Skills

Communication

Microsoft Office

Customer service

Flexible schedule

English fluency

Education required

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Fripp Island Golf & Beach Resort is seeking a Guest Services Agent to ensure guests have a great experience. You will interact with members and guests courteously while promoting resort facilities.

The role is full-time, year-round, with nights, weekends, and holidays required. Benefits include resort access, discounts, beach access, and a 401(k) plan. Prior customer service experience is preferred.