Guest Services Specialist II - Evening Shift

Cincinnati Children's Hospital Medical Center; Cincinnati (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Cincinnati Children’s Hospital Medical Center is hiring for a Guest Services role at the Burnet Campus. This evening shift position supports patients, families, and staff with a friendly, professional presence in a busy hospital environment.

Responsibilities include handling calls, guiding visitors, and updating teams on policy changes, while ensuring a positive patient and guest experience throughout shifts. Prioritizes safety and courteous service in all interactions.

Qualifications

• High school diploma or equivalent.
• No directly related experience required.

Responsibilities

• Handle call volume and queue efficiently.
• Provide welcoming, professional assistance to patients, families, staff.
• Manage visitor credentials and badge access.
• Investigate and resolve guest requests following policies.
• Communicate clearly and update staff on changes.

Skills

Customer service

Phone handling

Communication

Education

High school diploma or equivalent

Tools

Epic systems

Job description

Cincinnati Children’s Hospital Medical Center is hiring for a Guest Services role at the Burnet Campus. This evening shift position supports patients, families, and staff with a friendly, professional presence in a busy hospital environment.

Responsibilities include handling calls, guiding visitors, and updating teams on policy changes, while ensuring a positive patient and guest experience throughout shifts. Prioritizes safety and courteous service in all interactions.