Hospital Guest Services Associate II (Evening)

Cincinnati Children's Hospital Medical Center; United States; On-site; USD 23,000 - 28,000; Full time

Job summary

Cincinnati Children's invites applications for a Guest Services Representative at the Burnet Campus. This full-time, evening-shift role delivers welcoming, patient- and family-centered service, handles call management, and guides visitors throughout the hospital.

You will learn hospital locations, update families on changes, and assist with services like meal cards, bus passes, and Epic navigation. Starting pay ranges from $16.75 to $20.27 per hour, with possible shift and weekend differentials.

Qualifications

• High school diploma or equivalent.
• No directly related experience.

Responsibilities

• Handle call volume and manage phone system basics.
• Assist patients, families, staff, and external agencies with courteous service.
• Enforce visitor policies and issue badges and access.
• Investigate and resolve guest questions and problems per policy.
• Communicate clearly with all audiences and escalate recurring issues.

Education

High school diploma or equivalent

No directly related experience

Job description

Cincinnati Children's invites applications for a Guest Services Representative at the Burnet Campus. This full-time, evening-shift role delivers welcoming, patient- and family-centered service, handles call management, and guides visitors throughout the hospital.

You will learn hospital locations, update families on changes, and assist with services like meal cards, bus passes, and Epic navigation. Starting pay ranges from $16.75 to $20.27 per hour, with possible shift and weekend differentials.