Evening Hospital Guest Services Associate

Children's Hospital Medical Center; Cincinnati (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Cincinnati Children's Hospital Medical Center is seeking a Guest Services professional for an evening shift in the Burnet Campus. This full-time role manages phone calls, assists patients and families, guides visitors, and resolves issues with a patient‑centered approach.

The team emphasizes clear communication and excellent service. Starting pay ranges from $16.75 to $20.27 per hour, with additional pay differentials possible.

Qualifications

• High school diploma or equivalent.
• No directly related experience.

Responsibilities

• Phone Management: Handle call volume with basic system knowledge, log in/out, transfer/conference etiquette.
• Customer Service: Welcome and assist patients, families, staff and external agencies; provide timely, professional service; assist visitors and share updates.
• Visitor Management: Enforce visitor policy, badge/access provisioning, educate staff as needed.
• Problem Solving: Investigate and resolve guest questions and requests per policies.
• Communication: Clear, concise communication; notify staff of recurring issues; may act as department resource or precept others.

Education

High school diploma or equivalent

Job description

Cincinnati Children's Hospital Medical Center is seeking a Guest Services professional for an evening shift in the Burnet Campus. This full-time role manages phone calls, assists patients and families, guides visitors, and resolves issues with a patient‑centered approach.

The team emphasizes clear communication and excellent service. Starting pay ranges from $16.75 to $20.27 per hour, with additional pay differentials possible.