Guest Services Specialist | Hospitality & VIP Concierge

Hotel Equities; Winthrop (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Reduced Room Rates throughout the portfolio

Employee Assistance Program

Same-day pay available

Job summary

A hotel management company is seeking a Guest Services Representative for the Sun Mountain Lodge in Winthrop, WA. This role entails providing exceptional customer service, assisting guests with reservations, payments, and inquiries, and managing guest complaints efficiently. The ideal candidate should have a high school diploma, excellent communication skills, and experience in hospitality. Join a team-driven culture that values service and offers excellent benefits such as vacation pay and reduced room rates.

Qualifications

• Must speak, read, and write in the primary language(s) used in the workplace.
• Requires good verbal and written communication skills.
• Must possess basic computational and computer skills.

Responsibilities

• Greet and register guests upon arrival.
• Respond to guest inquiries and resolve complaints.
• Handle messages, wake-up calls, and mail.

Skills

Communication skills

Customer service skills

Problem-solving skills

Education

High School diploma or equivalent

Job description

A hotel management company is seeking a Guest Services Representative for the Sun Mountain Lodge in Winthrop, WA. This role entails providing exceptional customer service, assisting guests with reservations, payments, and inquiries, and managing guest complaints efficiently. The ideal candidate should have a high school diploma, excellent communication skills, and experience in hospitality. Join a team-driven culture that values service and offers excellent benefits such as vacation pay and reduced room rates.