Food & Beverage Manager - Sun Mountain Lodge Winthrop, WA

Hotel Equities; Winthrop (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid Time Off

Paid Holidays

Disability Insurance

Flexible Savings Account

Job summary

Hotel Equities seeks a seasoned F&B Manager for Sun Mountain Lodge in Winthrop, WA. You will lead all front- and back-of-house dining operations, manage budgets, and drive guest satisfaction with warm, professional service.

Responsibilities include hiring and developing staff, implementing SOPs, controlling costs, and ensuring safety compliance while stepping in for the General Manager as needed.

Qualifications

• Requires advanced knowledge of the hospitality and business management fields.
• Capable of integrating information across departments and communicating it clearly.
• Ability to analyze complex activities to improve practices.
• Decision-making with general policies and reporting to GM.
• Strong communication and guest satisfaction leadership.
• Excellent speech and writing skills for reports and policies.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Plan and manage F&B operations to meet guest and financial goals.
• Oversee HR activities: hire, train, coach, and review staff.
• Develop and manage annual budget and marketing plans.
• Implement company programs and ensure SOP compliance.
• Resolve guest complaints to maintain satisfaction.
• Maintain front and back of house sanitation and safety.
• Act as General Manager in their absence.

Skills

Hospitality management

Budgeting

Staff coaching

Customer service focus

Quality standards

Emergency procedures

Education

High School diploma

Job description

Food & Beverage Manager - Sun Mountain Lodge Winthrop, WA

Hotel Equities Winthrop, Washington, United States

About this position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable F & B Manager for Sun Mountain Lodge in Winthrop WA.

Job Purpose:

Plan and manage the following functions of the hotel F&B to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of the above areas in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Comply with emergency organizational procedures and training assigned Departmental Ambassadors to ensure appropriate protection for the hotel quests, staff and company asset.
• Promote an accident prevention program to minimize liabilities and related expenses.
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
• Assume the responsibilities of the General Manager in his/her absence.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

This job requires the ability to perform the following:

• Requires advanced knowledge of the hospitality and business management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills in leading Ambassadors and guest satisfaction.
• Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors.
• Must have excellent literacy skills necessary for reports, policies and procedures.
• Must have vision ability in order to visually inspect hotel.
• Must have mobility to walk through the front and the back of the hotel

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

Salary Information