Guest Services Specialist - Front End & Money Services

Coborn's Incorporated; Menomonie (WI); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Employee discount

Get Paid Daily with DailyPay

Paid Time Off

Holiday pay

401(k) with employer match

ESOP

Tuition reimbursement

Job summary

Coborn's, Inc. is seeking a Guest Service Representative to support the front-end and broader store operations, offering services like money orders, Western Union, and dry cleaning. The role emphasizes exceptional guest service and accurate handling of transactions.

The position involves cashiering, returns processing, and assisting guests with various store services, with opportunities for career growth in a cooperative, employee-owned environment.

Responsibilities

• Maintain a 'Say Yes to the Guest' attitude with remarkable guest service.
• Perform all front-end functions including cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
• Assist guests with returned merchandise, overrings, and overcharges.
• Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
• Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
• Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

Job description

Coborn's, Inc. is seeking a Guest Service Representative to support the front-end and broader store operations, offering services like money orders, Western Union, and dry cleaning. The role emphasizes exceptional guest service and accurate handling of transactions.

The position involves cashiering, returns processing, and assisting guests with various store services, with opportunities for career growth in a cooperative, employee-owned environment.