Caesars Rewards Representative - Silver Legacy (Reno)

Caesars Entertainment; Reno (NV); On-site; USD 30,000 - 50,000; Full time

Job summary

A prominent casino operator in Reno seeks a dedicated Customer Service Representative to create a fun atmosphere by engaging guests and managing applications for Club Eldorado. Responsibilities include providing exceptional service, maintaining accurate data, and participating in events. Candidates should have customer service experience, excellent communication skills, and must be over 21. A gaming license is required. Flexible schedules needed, including nights and weekends.

Qualifications

• At least two years of customer service experience.
• Must be over 21 years of age to work on casino floor.
• Gaming license required.

Responsibilities

• Provide friendly, courteous, professional service to all patrons.
• Maintain technical skills and accurate data entry of new applications.
• Attend special events and perform daily inventory of supplies.

Skills

Customer service experience

Excellent communication skills

Public speaking skills

Self-motivated

Multitasking

Education

High school education or equivalent

Job description

Job Summary

To create a fun atmosphere in the casino by encouraging guests to sign up for Club Eldorado and to assist in coupon / prize distribution. The employee must be proficient in data entry of all new applications and explain Club Eldorado, promotions, and special event functions while establishing effective working relationships with co‑workers and guests.

Responsibilities

• Provide friendly, courteous, professional service to all patrons of the casino.
• Exhibit professionalism during all guest and employee interactions.
• Maintain technical skills and accurate data entry of new application sign‑ups.
• Attend special events and perform daily inventory of supplies.

Qualifications

• High school education or equivalent; at least two years customer service experience.
• Must be over 21 years of age to work on casino floor.
• Excellent communication, observation, and public speaking skills.
• Self‑motivated, able to multitask, and willing to ask questions about projects and procedures.
• Must accurately, neatly, and thoroughly complete assigned tasks and prevent duplicate accounts.
• Must be able to answer phones and display a consistently positive attitude.
• Gaming license required.

Physical Demands and Work Environment

• Walk or stand for eight hours and handle stressful situations professionally.
• Excellent hearing to understand what is being said in a noisy atmosphere.
• Bring a positive and energetic personality.

Benefits

Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Legal and Equal Opportunity Statement (EEO)

Caesars Entertainment is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. The Company reserves the right to make changes to the job description whenever necessary and will engage in an interactive process to provide reasonable accommodations as required by law.