Guest Services Specialist - Front Desk

Home2 Suites by Hilton Pittsburgh/McCandless; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Job summary

Home2 Suites by Hilton Pittsburgh/McCandless is seeking a front desk associate to manage daily desk operations, assist guests, and provide courteous service. You will handle check-ins/check-outs, respond to inquiries, and ensure a welcoming lobby environment.

You will also generate reports for management and support ongoing improvements in guest satisfaction. Qualified candidates have a high school diploma, strong communication skills, and prior hotel or front desk experience.

Qualifications

• Proficient with computer systems; Hilton brand systems experience is a plus.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations and maintain professionalism.

Responsibilities

• Oversee daily front desk operations, including check-ins, check-outs, and guest assistance.
• Generate and distribute necessary reports for management review.
• Address guest inquiries, concerns, and special requests with professionalism and efficiency.
• Maintain a clean, organized, and welcoming front desk area.
• Other duties as assigned

Skills

Front desk operations

Communication skills

Customer service

Professionalism

Education

High school diploma

Tools

Hilton brand systems

Job description

Home2 Suites by Hilton Pittsburgh/McCandless is seeking a front desk associate to manage daily desk operations, assist guests, and provide courteous service. You will handle check-ins/check-outs, respond to inquiries, and ensure a welcoming lobby environment.

You will also generate reports for management and support ongoing improvements in guest satisfaction. Qualified candidates have a high school diploma, strong communication skills, and prior hotel or front desk experience.