Guest Services Specialist – Front Desk

Highgate Hotels, LP; Morgan Hill (CA); On-site; USD 26,000 - 28,000; Part time

Job summary

The Front Desk Agent at Courtyard Morgan Hill will provide attentive, courteous and efficient service to guests during check-in, stay, and checkout, while maximizing room revenue and occupancy. This is a part-time hourly position at a Courtsey Morgan Hill location, requiring a friendly demeanor and professional appearance.

Candidates should have a High School diploma or equivalent, computer experience, and ideally prior hotel experience.

Qualifications

• High school diploma or equivalent required; college coursework helpful.
• Experience in a hotel or related field preferred.
• Must be able to multitask and communicate effectively.
• Computer experience required.
• Maintain regular attendance and professional appearance.

Responsibilities

• Provide attentive, courteous front desk service during check-in, stay, and checkout.
• Answer guest inquiries regarding restaurants, transportation, and local attractions.
• Balance and prepare shift paperwork per hotel standards.
• Maintain a clean, welcoming front desk area and assist guests as needed.
• Operate front desk computer systems and follow cash handling policies.

Skills

Customer service

Multitasking

Communication skills

Attendance

Problem solving

Education

High School diploma or equivalent

Tools

Computer skills

Job description

The Front Desk Agent at Courtyard Morgan Hill will provide attentive, courteous and efficient service to guests during check-in, stay, and checkout, while maximizing room revenue and occupancy. This is a part-time hourly position at a Courtsey Morgan Hill location, requiring a friendly demeanor and professional appearance.

Candidates should have a High School diploma or equivalent, computer experience, and ideally prior hotel experience.