Guest Services Specialist - Front Desk

Hotel Equities; Mesa (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities

Hotel Discounts

Life Insurance

Flexible Spending Account (FSA)

Parental Leave

Employee Discounts

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative for our Mesa property.

You will deliver welcoming, efficient service during arrival, stay, and departure, handling reservations, payments, and guest requests while supporting smooth daily hotel operations and promoting hotel services.

Qualifications

• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Verbal and written communication

Cash-handling skills

Professional demeanor

Flexible hours availability

Education

High school diploma

Tools

Property Management Systems (PMS)

POS systems

Microsoft Office

Guest-service platforms

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative for our Mesa property.

You will deliver welcoming, efficient service during arrival, stay, and departure, handling reservations, payments, and guest requests while supporting smooth daily hotel operations and promoting hotel services.