Guest Services Specialist — Front Desk

Shanty Creek Ski and Golf Resort LLC; Kearney Township (MI); Presencial; USD 19.000 - 28.000; Tempo integral

Resumo da vaga

Shanty Creek Ski and Golf Resort LLC is seeking a Front Desk Agent at Lakeview Hotel to create a welcoming guest experience. You will handle check-ins, payments, reservations, and guest inquiries with a friendly and professional demeanor.

The role requires strong communication, multitasking, and computer skills, working with housekeeping and other departments to ensure guest needs are met promptly. Prior hospitality experience is preferred.

Qualificações

• High school diploma or equivalent.
• Previous customer service experience, preferably in hospitality.
• Strong verbal and written communication skills.
• Ability to provide friendly, professional service to guests and coworkers.
• Basic computer skills and the ability to learn reservation and property management systems.
• Ability to multitask, prioritize responsibilities, and stay organized.

Responsabilidades

• Greet and welcome guests upon arrival, creating a friendly first impression.
• Manage guest check-ins and check-outs, verify information, assign rooms, and process payments.
• Answer incoming calls, respond to inquiries, and provide information about resort accommodations and services.
• Assist guests with reservations, modifications, cancellations, and special requests.
• Address guest concerns professionally, aiming for timely resolutions.
• Maintain accurate guest records, reservation details, and billing information.
• Coordinate with housekeeping and maintenance to communicate room status and needs.
• Provide information about resort activities, dining options, local attractions, and events.
• Maintain a clean, welcoming front desk and lobby area.
• Follow procedures for handling payments and confidential records.
• Communicate with team and management to ensure smooth daily operations.
• Perform other duties to support guest satisfaction and resort operations.

Conhecimentos

Guest Service

Communication

Problem-Solving

Attention to Detail

Organization & Multitasking

Teamwork

Adaptability

Technology

Formação

High School Diploma or Equivalent

Ferramentas

Property Management System (PMS)

Reservation Software

Descrição da vaga

Shanty Creek Ski and Golf Resort LLC is seeking a Front Desk Agent at Lakeview Hotel to create a welcoming guest experience. You will handle check-ins, payments, reservations, and guest inquiries with a friendly and professional demeanor.

The role requires strong communication, multitasking, and computer skills, working with housekeeping and other departments to ensure guest needs are met promptly. Prior hospitality experience is preferred.