Front Desk Supervisor - Guest Experience

Shanty Creek Ski and Golf Resort LLC; Bellaire (MI); On-site; USD 40,000 - 58,000; Full time

Job summary

Shanty Creek Resort seeks an Assistant Front Desk Manager to support daily front desk operations at our Bellaire, MI location. You will supervise frontline staff, coordinate scheduling and training, and ensure guests receive friendly, efficient service throughout their stay.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced resort setting with weekend/holiday flexibility. Previous hospitality experience is highly valued.

Qualifications

• High school diploma or equivalent.
• Front desk, guest service, or hospitality experience preferred.
• Strong verbal and written communication.
• Interpersonal and problem-solving abilities.
• Flexible schedule including weekends and holidays.

Responsibilities

• Assist the Front Desk Manager with daily front desk operations.
• Supervise and support front desk employees.
• Assist with scheduling, training, and onboarding.
• Ensure accurate, efficient guest check-ins/check-outs.
• Respond to guest questions and concerns promptly.
• Help with service recovery and guest issue resolution.
• Support reservations, billing, room assignments, and guest accounts.
• Maintain clean, professional, and welcoming front desk areas.
• Communicate guest needs to other departments as needed.

Skills

Guest service

Communication

Organization

Team leadership

Problem-solving

Multitasking

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Hospitality management coursework

Business degree (preferred)

Tools

Property management system

Reservation system

Job description

Shanty Creek Resort seeks an Assistant Front Desk Manager to support daily front desk operations at our Bellaire, MI location. You will supervise frontline staff, coordinate scheduling and training, and ensure guests receive friendly, efficient service throughout their stay.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced resort setting with weekend/holiday flexibility. Previous hospitality experience is highly valued.