Guest Services Agent: Reservations & Hospitality Concierge

Shanty Creek Ski and Golf Resort LLC; Kearney Township (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Shanty Creek Resorts is seeking a Guest Service Agent to be the first point of contact for guests, handling inquiries, reservations, and directions with warmth and accuracy.

The role requires excellent communication, attention to detail, and a proactive, guest-focused approach in a fast-paced environment. This is an onsite position at Bellaire, MI, with opportunities to contribute to guest satisfaction and loyalty.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field preferred.
• Strong verbal and written communication skills.

Responsibilities

• Welcome and assist guests in a friendly, professional, and timely manner.
• Respond to guest inquiries in person, by phone, and through other channels.
• Assist guests with reservations, modifications, and cancellations with accurate information.
• Provide guests with information about resort accommodations, amenities, dining, recreation, and events.
• Address guest questions and concerns with empathy and a focus on resolution.
• Escalate guest concerns to the appropriate department when necessary.
• Maintain knowledge of resort services, promotions, events, and policies.
• Maintain accurate guest and reservation records as required.
• Assist with general front desk and guest service operations.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Attention to detail

Time management

Teamwork

Professionalism

Education

High school diploma

Tools

Reservation systems

CRM software

Job description

Shanty Creek Resorts is seeking a Guest Service Agent to be the first point of contact for guests, handling inquiries, reservations, and directions with warmth and accuracy.

The role requires excellent communication, attention to detail, and a proactive, guest-focused approach in a fast-paced environment. This is an onsite position at Bellaire, MI, with opportunities to contribute to guest satisfaction and loyalty.