Guest Experience Pro — Front Desk at Resort

Shanty Creek Ski and Golf Resort LLC; Bellaire (MI); Presencial; USD 21.000 - 28.000; Tempo integral

Resumo da vaga

Shanty Creek Resorts is seeking a friendly Front Desk Agent for Lakeview Hotel to greet guests, manage check-ins/check-outs, process reservations and payments, and respond to guest inquiries.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced hospitality environment; on-site scheduling includes mornings, evenings, weekends, and holidays.

Qualificações

• High school diploma or equivalent.
• Previous customer service experience, preferably in hospitality.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized.
• Basic computer skills and familiarity with reservation systems.

Responsabilidades

• Greet guests upon arrival and create a positive first impression.
• Manage check-ins and check-outs, verify details, and process payments.
• Answer calls and respond to guest inquiries with accurate information.
• Assist with reservations, modifications, cancellations, and special requests.
• Coordinate with housekeeping and other departments to address guest needs.
• Maintain accurate guest records and billing information.
• Provide information about resort amenities, activities, and local attractions.
• Keep the front desk and lobby area clean and welcoming.
• Follow procedures for handling payments and confidential records.
• Communicate effectively with team and management to ensure smooth operations.

Conhecimentos

Guest service

Communication

Problem solving

Attention to detail

Organization

Multitasking

Teamwork

Adaptability

Technology

Hospitality experience

Formação

High school diploma or equivalent

Descrição da vaga

Shanty Creek Resorts is seeking a friendly Front Desk Agent for Lakeview Hotel to greet guests, manage check-ins/check-outs, process reservations and payments, and respond to guest inquiries.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced hospitality environment; on-site scheduling includes mornings, evenings, weekends, and holidays.