Front Desk Team Lead - Guest Experience

Shanty Creek Ski and Golf Resort LLC; Kearney Township (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Shanty Creek Resorts is seeking an Assistant Front Desk Manager to support daily front desk operations at our Bellaire, MI property. You will supervise front desk staff, assist with scheduling and onboarding, and ensure smooth guest check-ins and check-outs.

Ideal candidates bring strong communication, leadership, and problem-solving skills, with hospitality experience and a customer-focused mindset. This on-site role supports a busy resort environment and cross-department coordination.

Qualifications

• High school diploma or equivalent.
• Experience in front desk, guest services, or hospitality.
• Strong verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work weekends and holidays.

Responsibilities

• Assist the Front Desk Manager with daily front desk operations.
• Supervise and provide direction to front desk staff.
• Assist with scheduling, training, and onboarding.
• Ensure accurate check-ins and check-outs.
• Respond to guest questions and resolve concerns promptly.
• Support reservations, billing, and room assignments.
• Maintain clean, organized, welcoming lobby.
• Coordinate with Housekeeping, Maintenance, Reservations, F&B.
• Uphold service standards and safety expectations.
• Assist with coaching and attendance concerns.

Skills

Guest service

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Time management

Problem-solving

Leadership

Teamwork

Education

High school diploma or equivalent

Hospitality Management degree

Tools

Property management systems

Reservation systems

Guest service software

Job description

Shanty Creek Resorts is seeking an Assistant Front Desk Manager to support daily front desk operations at our Bellaire, MI property. You will supervise front desk staff, assist with scheduling and onboarding, and ensure smooth guest check-ins and check-outs.

Ideal candidates bring strong communication, leadership, and problem-solving skills, with hospitality experience and a customer-focused mindset. This on-site role supports a busy resort environment and cross-department coordination.