Guest Services Specialist – Front Desk

One Ocean Resort & Spa; Atlanta (GA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Hotel Indigo Atlanta Midtown is seeking a Front Desk Clerk to warmly greet guests, check them in/out, and assist with pre-registration and reservations. You will post charges accurately, manage front office transactions, and ensure smooth check-in processes.

The role requires knowledge of rates, discounts and procedures, with a focus on delivering a welcoming guest experience and efficient service in a fast-paced environment.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately and efficiently.
• Have complete working knowledge of Front Office system and daily transactions.
• Manage cash handling, including receiving payments and making change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Take same-day reservations and follow cancellation and relocation procedures.

Skills

Work ethic

Team player

Effective communication

Job description

Hotel Indigo Atlanta Midtown is seeking a Front Desk Clerk to warmly greet guests, check them in/out, and assist with pre-registration and reservations. You will post charges accurately, manage front office transactions, and ensure smooth check-in processes.

The role requires knowledge of rates, discounts and procedures, with a focus on delivering a welcoming guest experience and efficient service in a fast-paced environment.