Front Desk Clerk - Hotel Indigo Atlanta Midtown

Murrieta Hot Springs Resort; Atlanta (GA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Hotel Indigo Atlanta Midtown is seeking a Front Desk Clerk to warmly greet guests, check them in and out, and assist with reservations. You will handle charges, manage the front desk system, and ensure smooth arrivals and departures in a fast-paced hotel environment.

The role requires a strong work ethic, flexibility for nights and weekends, and a team-oriented mindset to deliver exceptional guest experiences. Physical duties include desk work and light lifting as part of daily operations.

Qualifications

• High work ethic and self-initiative.
• Must be able to work nights, weekends, and holidays.
• Team player delivering excellent guest experiences.
• In-office role requiring sitting at a desk and computer use.

Responsibilities

• Greet guests and check them in/out professionally; assist with pre-registration and reservation blocking.
• Post charges accurately and promptly.
• Maintain knowledge of front office system and daily transactions.
• Handle cash, checks, and credit card payments correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.
• Take same-day reservations and follow relocation procedures when needed.

Skills

Guest service orientation

Communication skills

Cash handling

Team player

Multitasking

Tools

Front Desk Software

Job description

Front Desk Clerk - Hotel Indigo Atlanta Midtown

#26-2874

Location Description

Our historic hotel is located in the heart of Atlanta Midtown, where it takes its soul-infused design from the Fox Theatre located directly across the street, and places our guests just steps from countless local gems. Guests and locals alike mingle on our patio and in our bar, where you can feel the energy and rhythm of our neighborhood. Our pet-friendly hotel even has its own live-in furry resident, Indie.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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