Guest-Cocused Front Desk Specialist

Hotel Yountville; Atlanta (GA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Hotel Indigo Atlanta Midtown is seeking a friendly Front Desk Clerk to warmly welcome guests, check them in and out, and help with pre-registration and reservations.

You will handle charges, operate the front desk system, manage payments, and assist guests with special requests, while maintaining accuracy and a guest-first mindset.

This full-time role requires teamwork, flexible schedules, and a professional, attentive approach to deliver memorable experiences in a historic hotel setting.

Qualifications

• Excellent guest-service orientation and courtesy.
• Ability to prioritize tasks and multitask in a busy hotel environment.
• Proficient in using front desk software and processing payments accurately.
• Strong communication and teamwork to support a positive guest experience.

Responsibilities

• Greet and assist guests, check them in and out promptly and professionally.
• Post charges accurately and manage daily transactions for hotel charges.
• Maintain working knowledge of all front office systems and procedures.
• Handle cash, checks and credit card information securely and accurately.
• Review reservations, block rooms as needed, and manage special requests.
• Understand hotel rates, discounts, and cancellation/relocation procedures.
• Take same-day reservations and follow standard procedures for cancellations.

Skills

Guest service

Cash handling

Reservations system

Communication skills

Job description

Hotel Indigo Atlanta Midtown is seeking a friendly Front Desk Clerk to warmly welcome guests, check them in and out, and help with pre-registration and reservations.

You will handle charges, operate the front desk system, manage payments, and assist guests with special requests, while maintaining accuracy and a guest-first mindset.

This full-time role requires teamwork, flexible schedules, and a professional, attentive approach to deliver memorable experiences in a historic hotel setting.