Guest Experience Agent — Front Desk

Mr C. Hotels; Atlanta (GA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Hotel Indigo Atlanta Midtown is seeking a Front Desk Clerk to warmly welcome guests, manage check-in and check-out, and assist with reservations. You will handle daily transactions, maintain accurate records, and support guests with requests in a fast-paced hotel environment.

Strong communication, attention to detail, and ability to work varied shifts are essential for success in this role aboard a historic Midtown property.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Excellent verbal and written communication with guests.

Responsibilities

• Greet and check in/out guests promptly and professionally.
• Post charges accurately for all transactions.
• Maintain working knowledge of front office systems and daily transactions.
• Manage cash handling and payments from guests (cash, check, credit card).
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, cancellations, and relocation procedures when needed.

Job description

Hotel Indigo Atlanta Midtown is seeking a Front Desk Clerk to warmly welcome guests, manage check-in and check-out, and assist with reservations. You will handle daily transactions, maintain accurate records, and support guests with requests in a fast-paced hotel environment.

Strong communication, attention to detail, and ability to work varied shifts are essential for success in this role aboard a historic Midtown property.